At Pet Care Supplies Store, we understand that sometimes your pet’s needs change, just like ours do. We’re committed to ensuring your complete satisfaction with every purchase, from our premium dog food to our carefully selected aquarium accessories. If you’re not completely happy with your order, we’re here to help.
Quick Summary: We accept returns and exchanges within 15 days of delivery. Most items in new, unused condition can be returned for a full refund or exchange. Some products have special restrictions for the health and safety of all our furry, feathered, and finned friends.
Return & Exchange Timeframe
You have 15 days from the date you receive your items to initiate a return or exchange request.
Return Process – Step by Step
- Contact Our Team: Email us at [email protected] with your order number and the items you wish to return or exchange
- Receive Instructions: We’ll respond within 24-48 hours with a Return Authorization Number and shipping instructions
- Package Your Items: Securely package the items in their original packaging with all tags and accessories
- Ship Your Return: Send the package to our returns center at:
Pet Care Supplies Store – Returns
345 Edgewood Avenue
Fresno, US 93721 - Confirmation: We’ll email you once we receive and process your return
Return & Exchange Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email to: [email protected]
Dear Pet Care Supplies Store Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your order number]
Order Date: [Date you placed the order]
Items to Return/Exchange:
- [Product Name 1] – [Reason for return/exchange]
- [Product Name 2] – [Reason for return/exchange]
Preferred Resolution: [Refund / Exchange for (specific product)]
Additional Comments: [Any additional information that would help us serve you better]
Thank you for your assistance,
[Your Full Name]Refund Information
Once we receive and inspect your returned items, we’ll process your refund within 3-5 business days. The refund will be issued to your original payment method:
- Credit Card (Visa, MasterCard, JCB): 5-10 business days to appear on your statement
- PayPal: 3-5 business days to appear in your PayPal account
Please note that original shipping fees are non-refundable, unless the return is due to our error.
Exchange Process
For exchanges, we’ll ship your new item once we receive your return. If the exchange item costs more, we’ll invoice you for the difference. If it costs less, we’ll refund the difference.
Non-Returnable Items
For the health and safety of all pets, we cannot accept returns on the following items:
- Opened pet food (including Adult Dog Food, Bird Treats, and any opened nutritional products)
- Used grooming tools (Brushes & Combs that show signs of use)
- Opened health products (Calming Products and other consumable health items)
- Personal pet items (Cat Collars & Harnesses, and other items that have been used or fitted to a specific pet)
- Live products related to our AQUARIUMS and AQUATICS categories
These items may only be returned if they arrive damaged or defective.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee we’ll receive your returned item.
Damaged or Incorrect Items
If you receive a damaged item or the wrong product, please contact us immediately at [email protected] with photos of the damaged/incorrect item and your order number. We’ll arrange for a replacement at no additional cost to you.
Need Help?
Our caring customer service team is here to assist you with any questions about returns or exchanges.
Email: [email protected]
Address: Pet Care Supplies Store, 345 Edgewood Avenue, Fresno, US 93721
Response Time: We typically respond within 24-48 hours
Thank you for choosing Pet Care Supplies Store for your pet care needs. We’re committed to ensuring both you and your pets are completely satisfied with every purchase.