FAQ

We specialize in comprehensive pet care supplies for all your furry, feathered, and finned friends! Our product range includes:

• Dog Supplies: Adult dog food, bowls, calming products, brushes & combs
• Cat Supplies: Cat beds, collars & harnesses, containment solutions
• Bird Supplies: Cages, feeders, housekeeping products, treats
• Aquarium Supplies: Aquariums, fish tanks & stands, accessories, automatic feeders
• General Accessories: Various accessories for all pet types

We offer products suitable for various life stages and breeds. Please check individual product descriptions for specific age recommendations and size guidelines. For specialized dietary needs or health concerns, we recommend consulting with your veterinarian.

We offer global delivery services to responsible pet owners worldwide! However, we currently cannot ship to select remote areas in Asia and some other locations. During checkout, our system will automatically verify if we can deliver to your address.

We offer two convenient shipping methods:

• Standard Shipping ($12.95): Delivered via DHL or FedEx within 10-15 business days after dispatch
• Free Shipping: Available for orders of $50 or more, delivered via EMS within 15-25 business days after dispatch

Orders typically process within 1-2 business days. Please note:

• Orders placed after 2 PM EST process the next business day
• Weekend orders process on Monday
• You’ll receive tracking information via email once your order dispatches

International customers are responsible for any applicable customs fees or import duties determined by local authorities. These fees are not included in your order total and are payable directly to your local customs office.

We accept the following secure payment options:

• Visa
• MasterCard
• JCB
• PayPal

Absolutely! We use industry-standard encryption and security measures to protect your payment information. Your financial data is processed through secure payment gateways, and we never store your complete payment details on our servers.

We offer a 15-day return policy from the date you receive your delivery. To be eligible for a return:

• Items must be in original condition and packaging
• Proof of purchase is required
• Some products may have specific return conditions (please check product details)

Please contact our customer service team at [email protected] within 15 days of receiving your order. Include your order number and reason for return, and we’ll guide you through the process.

We take great care in packaging your pet supplies securely. However, if items arrive damaged, please contact us immediately at [email protected] with photos of the damaged products and packaging. We’ll promptly arrange for replacement or refund.

Consider your pet’s:

• Species and breed
• Age and life stage
• Size and weight
• Specific needs or health conditions

Our product descriptions provide detailed information to help you make informed decisions. When in doubt, consult with your veterinarian.

Yes! When introducing new food, we recommend a gradual transition over 7-10 days, mixing increasing amounts of the new food with the old food. This helps prevent digestive upset and allows your pet to adjust comfortably.